+49 (0) 6531 6627  Christiana's Wein&ArtHotel - Lindenweg 18 - D 54470 Bernkastel-Kues

Your questions - our answers

The following questions are asked most frequently by our customers. Among the answers, you will likely find information that you are looking for yourself. We will of course be happy to answer any further questions you may have. Contact us by email at: info@wein-arthotel.de, by phone on +49 (0) 65 31/66 27 or use our contact form.


Check-in / Check-out

You can move into your room from 3 p.m., we ask you to check out by 11 a.m.

Can I use the room earlier or leave later?

We are happy to provide you with an earlier check-in or a later check-out, depending on availability. We kindly ask you to clarify this with the reception in advance.

Is there free WiFi?

Yes, you can use the W-LAN in the entire house. You can find your access code in the guest information folder in your room or on request at reception.

Is there air conditioning?

Yes. All rooms at Christiana's Wein & ArtHotel are equipped with individually adjustable air conditioning. The Eugenspiegel Restaurant & Steakhouse is also air-conditioned.

When is breakfast served?

The breakfast times are daily from 7.30 a.m. to 10.30 a.m. or by prior arrangement.

Is breakfast included in the room price?

Unless otherwise agreed, our rich breakfast buffet is already included in the room price and is shown at 9 euros on the invoice. For business travelers, breakfast can also be shown on the invoice as a business package.

We charge 14.50 euros for your external guests (passer-by breakfast) who would also like to take part in our rich breakfast buffet.

Is there a storage facility for bicycles?

Yes, bicycles can be parked in our bicycle garage, which you can access at any time with your key card.

Can i bring my dog?

Yes, you don't have to go without your dog when staying in our hotel. Regardless of the size of the dog, we charge € 8 per dog per day.

Are there smoking rooms?

No, we are a non-smoking hotel. We recommend a room with a balcony for smokers. Smoking is permitted there.

How far is the hotel from the old town?

The historic city center of Bernkastel is 1.6 km away from us and can be reached on foot in about 20 minutes along the Moselle.

How can I book a room?

You are welcome to reserve directly online, by email at info@wein-arthotel.de or by phone at +49 (0) 65 31 66 27.

Where do I book the cheapest?

Basically, you always get the cheapest hotel room price if you inquire directly with us by e-mail, fax or phone or book your room online on our website.

Can i pay by credit card?

Yes, we accept the most common credit cards such as VISA, MASTERCARD, AMEX and the EC card.

Can I cancel my booked room free of charge?

Individual reservations must be canceled free of charge in writing up to 7 days before arrival. After that, up to 80% of the room rate can be charged.

Group reservations can be canceled free of charge in writing up to four weeks before arrival. 50% of the reserved rooms can be canceled three weeks before arrival at no cost, two weeks before arrival only 25% of the room contingent can be canceled free of charge. Subsequent cancellations can be charged at 80% of the room rate.

Separate cancellation periods apply to special offers.

We ask that you always make cancellations in writing.

Are the prices including taxes?

All prices include the statutory value added tax.

However, the city of Bernkastel-Kues levies a city tax of currently 1.50 € per person per day. City tax payers receive the Bernkastel-Kues guest card in the hotel. This offers you numerous discounts during your stay. City tax is levied locally. It will be charged to your room account and payable at the hotel. Children up to the age of 18 are exempt from city tax. (The guest contribution is not included in the room prices.)

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