+49 (0) 6531 6627 Christiana's Wein&ArtHotel - Lindenweg 18 - D 54470 Bernkastel-Kues

Your questions - our answers

The following questions are most frequently asked by our customers. Among the answers you will probably also find information that you are looking for yourself. Of course, we are happy to answer any further questions from you. Contact us by E-Mail: info@wein-arthotel.de, by phone +49 (0) 65 31/66 27 or use our contact form.

FAQS

Check-in / Check-out

You can check in your room from 15:00, check out before 11:00.

Can I use the room earlier or leave later?

Depending on availability, we can arrange for an earlier check-in or a later check-out. We ask you to clarify this in advance with the reception.

Is there free Wi-Fi?

Yes, you can use the W-LAN throughout the house. You will find your access code in the guest information folder in your room or upon request at the reception.

Is there an air conditioner?

Yes. All rooms at Christiana's Wein & ArtHotel are equipped with individually controlled air conditioning. The restaurant & Steakhaus Eugenspiegel is air-conditioned.

When is breakfast served?

The breakfast times are daily from 8 to 10 o'clock or by prior arrangement.

Is breakfast included in the room rate?

If no other arrangements are made our rich breakfast buffet is already included in the room rate and is shown with 9 euros on the bill. For business travelers, breakfast can also be shown as a business package on the bill.

For your external guests (passers breakfast), who also want to participate in our rich breakfast buffet, we charge 14.50 Euro.

Is there a garaging for bicycles?

Yes, bicycles can be stored in our bicycle garage, to which you have access at all times with your key card.

Can I bring my dog?

Yes, you do not have to give up your dog when staying at our hotel. We charge 8 € per dog per day regardless of the size of the dog.

Are there smoking rooms?

No, we are a non-smoking hotel. For smokers we recommend a room with a balcony. There smoking is allowed.

How far is the hotel from the old town?

The historic center of Bernkastel is 1.6 km from us and can be reached on foot, along the Moselle, in about 20 minutes.

How can I book a room?

You are welcome to book directly online, by e-mail at info@wein-arthotel.de by phone at +49 (0) 65 31 66 27.

Where do I book the cheapest?

Basically, you always get the cheapest hotel room rate if you request us directly by e-mail, fax or phone or book online on our homepage your room.

Can I pay by credit card?

Yes, we accept the most common credit cards such as VISA, MASTERCARD, AMEX, as well as the EC-Card.

Can I cancel my booked room for free?

Single reservations must be canceled in writing up to 7 days prior to arrival. Thereafter, up to 80% of the room rate can be charged.

Group reservations can be canceled in writing up to four weeks before arrival. 50% of the reserved rooms can be canceled three weeks before arrival without any charge, two weeks before arrival only 25% of the room quota can be canceled free of charge. Subsequent cancellations may be charged at 80% of the room rate.

We ask you to make cancellations always in writing.

Are the prices including taxes?

All prices include the statutory value added tax.

However, the city of Bernkastel-Kues raises since the 01.04.2018 a guest contribution of currently € 1.50 per person per day. Guest contributors receive in the hotel the guest card Bernkastel-Kues. This offers you many benefits during your stay. The guest contribution is collected on site. He will be charged to your room account and is payable at the hotel. Children up to 18 years are exempted from the guest contribution. (The guest contribution is not included in the room rates.)

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